Terms & conditions

Last updated 15 November 2026. The short version: we sell good gear at the price shown, we deliver it, and if something goes wrong we sort it out. The longer version is below, because lawyers exist.

This website is run by Aeon Guardians Pty Ltd. "We", "us" and "our" means us; "you" means the person buying. By placing an order you agree to these terms.

Aeon Guardians Pty Ltd (ABN 19 677 709 901)
PO Box 276, Canterbury VIC 3126
Phone 0493 995 041 · Email sales@aeonguardians.com.au

Nothing in these terms takes away those rights. Where these terms and the Australian Consumer Law disagree, the law wins.

• All prices are in Australian dollars and include GST. You get a tax invoice by email with every order.
• We don't charge card surcharges.
• Sale prices apply only for the dates shown. A "was" price is the price we actually sold the item for before the sale.
• If we've made an obvious pricing mistake, we'll contact you before sending anything. You can then pay the right price or cancel for a full refund.

Your order is accepted once we've received payment and sent you the order confirmation. We may cancel an order (with a full refund) if an item is out of stock, if there's a pricing error, or if we suspect fraud. If something you ordered isn't available, we'll tell you within 2 business days and you choose: wait for it, change the order, or get a full refund.

• Card. Card payments are processed by Stripe, our payment provider. Your card details go straight to Stripe over an encrypted connection; we never see or store your full card number.
• PayID. Our PayID is our ABN, 19 677 709 901, and your bank will show "Aeon Guardians" as the payee before you pay, so you know the money is going to the right place. Use your order number as the reference. We dispatch once the payment has arrived.
• Invoices. If we've sent you an invoice, please pay it by the due date shown on it.

• We deliver within Australia. We can't normally deliver to Lord Howe Island (2898), Norfolk Island (2899), Christmas Island (6798) or the Cocos (Keeling) Islands (6799). Get in touch and we'll see what's possible.
• We aim to dispatch within 2 business days of payment. Delivery time then depends on where you are and the carrier; you'll get tracking by email.
• Our power stations hold a lithium battery of more than 100 Wh, which makes them dangerous goods for transport. They travel by road freight only (never by air or Australia Post parcel), so remote areas can take a little longer.
• Delivery costs are shown before you pay. While our current special runs, power station delivery is free to capital-city metro areas and per power station elsewhere.
• The goods are your responsibility once they're delivered to the address you gave us.
• If something arrives damaged, please tell us as soon as you can, with a few photos, and keep the packaging. We'll sort it out with you and the carrier.

Please choose carefully: we don't normally give refunds if you simply change your mind or picked the wrong item. If you're unsure what suits you, ask us before you buy (we're happy to talk you out of buying more than you need). This doesn't affect your rights if an item is faulty, not as described, or doesn't do what it's supposed to do.

If an item has a major failure, you can choose a refund or a replacement. If the problem isn't a major failure, we'll repair or replace it within a reasonable time. Contact us first with your order number, a description of the problem and, if you can, a photo or video. Please don't post a power station back to us: lithium batteries can't go by Australia Post, so we'll arrange the freight.

On top of your rights under the Australian Consumer Law, we warrant our products against defects in materials and workmanship for:

• Portable UPS Power Station: 5 years
• Solar panels and cables: 2 years

The warranty runs from the date on your tax invoice and is for the original buyer. If a product proves defective in normal use during that time, we'll repair or replace it, at our choice, at no cost to you for parts, labour or freight.

• Damage from misuse, accidents, neglect, dropping, opening or modifying the product, or using it in a way the manual says not to.
• Water or dust damage beyond the product's stated rating.
• Normal wear and tear, including the gradual loss of battery capacity that every lithium battery has with age and use.
• Products used for business, commercial or industrial purposes. (Your rights under the Australian Consumer Law still apply.)

Contact us with your tax invoice (or order number) and a description of the fault. We'll tell you what happens next and arrange any freight. Claims go to:

Aeon Guardians Pty Ltd (ABN 19 677 709 901)
PO Box 276, Canterbury VIC 3126
Phone 0493 995 041 · Email sales@aeonguardians.com.au

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Run times, charge times and "what it'll run" examples on this site are estimates based on typical conditions. How long a battery lasts depends on what you plug in, the weather, cables and plenty more, so your results will vary. Photos and videos show examples, not a promise of how the product will perform for you. If you tell us what you need it for, we'll give you our honest view; that advice is general in nature, and it doesn't limit your rights under the Australian Consumer Law.

Read the manual before first use. Use and charge the power station in a ventilated spot, keep it away from heat, water and children, and never open the battery case. Use only suitable cables and chargers. If it's been dropped, swollen, wet inside or is behaving oddly, stop using it and contact us.

To the extent the law allows, we aren't liable for indirect losses such as lost profits or lost data. Where goods aren't of a kind ordinarily bought for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, where the law allows, to repairing or replacing the goods or paying for that. None of this limits a guarantee that can't be limited under the Australian Consumer Law.

How we collect and look after your personal information is set out in our Privacy policy.

The text, photos and design of this site belong to us or the people who licensed them to us. Please don't copy them without asking. Don't try to break, overload or misuse the site or its forms.

We may update these terms from time to time; the version on this page when you place an order is the one that applies to it. These terms are governed by the law of Victoria, Australia.

Call or email us. A real person answers.

Aeon Guardians Pty Ltd (ABN 19 677 709 901)
PO Box 276, Canterbury VIC 3126
Phone 0493 995 041 · Email sales@aeonguardians.com.au