Privacy policy

Last updated 15 November 2026. We collect what we need to sell you gear, deliver it and look after you afterwards, and not much more. We don't sell your details to anyone. This policy explains the rest, and follows the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Aeon Guardians Pty Ltd (ABN 19 677 709 901)
PO Box 276, Canterbury VIC 3126
Phone 0493 995 041 · Email sales@aeonguardians.com.au

• When you order: your name, email, phone number, delivery address and postcode, what you bought, and how you paid. Card payments go to Stripe; we never see or store your full card number.
• When you sign in to your account: your email address and the one-time sign-in codes we send you.
• When you contact us (contact form, support request, phone or email): your name, contact details and what you tell us.
• When you use the "Ask us" chat: the questions you type. If you choose "Talk to a person", your name, email, phone and the chat so far become a support request.
• When you sign up for our emails: your email address and which lists you chose.
• When you apply to become a stockist or send us a review: the details you give us. We only publish a review with the name and location you agree to.
• Automatically, when you visit: your IP address, browser type, the pages you view, and where you came from (for example an ad link carrying a campaign tag or a Facebook click ID). See "Cookies" below.

• To take payment, deliver your order, send you receipts, invoices and tracking, and handle returns and warranty claims.
• To answer your questions and support requests.
• To send our news and deals emails, only if you've signed up and confirmed. Every email has an unsubscribe link, and you can change your choices at any time.
• To see which ads and pages work, so we spend less on ads that don't.
• To keep the site secure, prevent fraud, and meet our legal and tax obligations.

Only the businesses that help us run the shop, and only what they need:

• Stripe processes card payments.
• Delivery carriers get your name, delivery address and phone number.
• Meta (Facebook and Instagram): if you arrive from or interact with our ads, our site tells Meta about page views and purchases using the Meta Pixel and Conversions API. For purchases this includes your email address and phone number in scrambled (hashed) form, your IP address, browser details and the ad click ID, so Meta can tell us which ads led to sales. Meta's own policy covers how it uses that information.
• Anthropic provides the AI behind the "Ask us" chat and processes the messages you type there to produce replies. Please don't type card numbers or other sensitive details into the chat.
• Google Fonts supplies one of the fonts on this site, so your browser connects to Google when a page loads.
• Our website host and email provider store the site, its database and our emails.
• Our accountant, and government agencies such as the ATO, where the law requires it.

We don't sell, rent or swap your personal information.

Stripe, Meta, Anthropic and Google may store or process information in the United States and other countries. We use them because they're widely used, well-secured services, and we only send them what they need for the job listed above.

Cookies are small files your browser keeps for a site. Ours:

• ag.sid and ag.csrf keep you signed in and protect forms from misuse.
• ag_pc remembers the postcode you entered, so delivery quotes don't ask twice (6 months).
• ag_cart_order links your cart to your order while you pay (1 day).
• ag_src remembers which ad or campaign brought you here (30 days).
• _fbc and _fbp are Meta's ad cookies, used to measure our Facebook and Instagram ads (up to 90 days).

You can block or delete cookies in your browser settings. The shop still works without the ad cookies; signing in and checkout need the first two.

The site uses an encrypted (https) connection, passwords are stored scrambled, and only our own team can see customer details. We keep order and invoice records for at least 5 years because tax law requires it. Other information is kept only as long as we need it for the reasons above, then deleted.

You can ask us what personal information we hold about you, and ask us to correct it. Email or call us and we'll respond within 30 days. We may need to check it's really you first.

If you think we've mishandled your information, tell us first and we'll try to put it right. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

If we change how we handle personal information, we'll update this page and the date at the top.